Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Once a saddle is ridden it can no longer be returned. Please know your Seat Size and Fit before ordering, we can not be liable for misinformation.

Return Shipping Cost and Restocking Fees will be applied. See conditions below:

Note: Failure to read this information is NO excuse to waive fees.

NEW SADDLES:
New saddles should be returned within 14 days of receipt and in the same condition as when it was received. All returns must be shipped via Australia Post. Please do not pack in packing peanuts or other packing materials as it will damage the saddle.

A $250 – $350+ Shipping Cost Fee will be deducted from your return money. *Please allow 2-weeks for the processing of your return.

Returned Saddles must include the following:

• ALL original tack that came with saddle including back billets, latigo, stirrups, breast-collar etc
• The saddle including Saddle Tag Card (if in-stock saddle)
• A note enclosed in a plastic Ziplock/Envelope (to protect from saddle oil) with your;
  • First & Last Name
  • Valid Phone number
  • Email address
  • Physical shipping address
  • Detailed description of why you are returning.
  • Date of purchase/copy of the receipt

All this info is required so we can properly fix your saddle in a timely matter, contact you if needed, and to get the saddle back to you.

Please ship to:
Two Bob Saddlery Co
Attn: Returns
PO Box 3104
Uki NSW 2484

Refunds & Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and and we will contact you to discuss return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Contact us on +61 418 766 032 or email us any additional questions related to refunds and returns.